Cancellation & Refund Policy

1. No refunds once course access is granted

Course access — including live classes, recordings, resources, quizzes, and assignments — is granted immediately upon successful payment. Because access is instant and content is available right away, all payments are final and non-refundable once access has been granted, except where required by law.

2. Failed or duplicate payments

If a payment is deducted from your account but course access was not granted due to a technical error, or if you were charged more than once for the same enrollment, contact us with your payment reference and we will investigate and refund the incorrect amount.

3. Cancelled or rescheduled live sessions

If we cancel a scheduled live class, it will be rescheduled and/or a recording made available; this does not entitle you to a refund of your course fee, since your access to the course as a whole is unaffected.

4. How to raise a request

• Email academy@xceltrials.in with your registered email address and payment/invoice reference.
• Describe the issue (failed payment, duplicate charge, etc.).
• We aim to respond within 3-5 business days.

5. Refund processing time

Approved refunds are processed to the original payment method through our payment partner (Razorpay) and typically reflect within 5-10 business days, depending on your bank or card issuer.